Returns & Refund Policy
Our Returns Policy
At Medino Pharmacy, we are committed to providing high-quality products and excellent customer service. Due to the nature of pharmaceutical products, we are unable to accept returns of medicines once they have been dispatched, unless the item is faulty, damaged, or supplied in error. Medino Online Pharmacy
Refund Eligibility
You may be eligible for a refund if you receive an incorrect item, a damaged product, or your order does not arrive as expected. Refund requests are reviewed on a case-by-case basis in line with our returns policy.
Prescription Medicines
For patient safety, prescription-only medicines and other healthcare products cannot be returned or refunded once they have left our pharmacy, except where required by law or if the product is defective.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact our customer support team as soon as possible. We may request photographs or additional information to help resolve the issue quickly.
Order Cancellations
Orders can only be cancelled before they have been processed or dispatched. Once an order has been prepared for shipping, cancellation may no longer be possible.
How to Request a Refund
To request a refund, contact our customer support team with your order number and a description of the issue. We will review your request and respond as quickly as possible.
Contact Us
If you have any questions about our Returns & Refund Policy, our support team is available to assist you and ensure your concerns are resolved promptly.